TERMS AND CONDITIONS
Health
We reserve the right to refuse to accept your pet(s) if we feel they are showing signs of illness or injury. This is to protect other boarders and our own pets.
Medication for a non-contagious existing medical problem can be administered with the pet owners consent. Pre-existing conditions should be discussed prior to making your booking. There are no additional charges for administering medication.
All rabbits must be vaccinated against Myxomatosis and VHD1 (Viral Haemorrhagic Disease) and VHD2. Vaccines should be given minimum of 2 weeks before their stay. Evidence in the form of a vaccination card or veterinary history report will need to be provided prior to your pet(s) stay or on the day of arrival.
In the event your pet needs to be isolated on veterinary advice during their stay, additional cost will be required.
In the unlikely event your pet passes away during their stay with us, we will take them to your named vets as we do not have the facilities to keep them. We will contact you if you have advised us to.
All pets are left at owners own risk and no liability will be attached to the carer.
Husbandry
Pens are only shared with bonded pairs and there is no visual or physical access to other boarders.
Dry food (Burgess excel) is provided as standard, however any special dietary requirements or treats should be provided by the owner.
Owners are encouraged to bring along some of their pet’s bedding / toys to enable them to settle in with familiar belongings.
Payment
Prices are calculated on a per day basis, including drop off and collection days.
Payment is required in full on the day of arrival or in advance.
Payments are accepted by bank transfer or cash payment only.
No deposit is required.
Drop off and collection
Your drop off and collection times will be agreed during the booking process.
Please keep us informed if you are expected to be delayed at your earliest convenience.
Your pet(s) must travel in suitable secure carriers.
Cancellation
If you need to cancel, please inform us at the earliest possible time.
Abandonment
We reserve the right to rehome the pet(s) if they are not collected within 10 days of their agreed collection date. Any fees incurred plus the additional days boarding are payable in full by the owner.
Data protection
Personal data will be kept in a locked filing system or on a password protected computer. Information will not be passed on to third parties and only used for the purpose of arranging bookings and providing updates on your pet if requested.
PLEASE NOTE – All pets are left entirely at the owner’s risk. Additionally, we accept no liability for any injury sustained by you whilst on our premises.